Q. How do purchase my order on the site?
To order your purchase :-

  1. Click Add to cart button on the products you wish to purchase.
  2. Click Continue Shopping” to continue add other products into the cart or clickCheckout to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the Shipping Address page and click nextbutton.
  5. From here, you need to select your shipping methods and click next button.
  6. Next you'll need to choose your payment method then click next button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click Confirm Order to complete the order.

Q. What are the payment methods available?
Ana Collection offers various kind of Payment Methods as shown below :-

1. Bank Transfer / Offline Bank Transfer

Maybank    Our Bank:    Maybank

Our Account Name:    Nik Farhana binti Abd Malik

Our Account Number:    103033359744

Our Email:


CIMB    Our Bank:    CIMB Bank

Our Account Name:    Nik Farhana binti Abd Malik

Our Account Number:    7046156847

Our Email:

After you made the payment, please send us the payment details of :

Thank you for your order from  Ana Atira.

The items are reserved for you for 2 days, kindly make your payment within 2 days to avoid cancellation.

Once you have made payment, click here to fill up the payment notification form so that we can process your order. Do not reply to this email with payment details.

If you have any questions about your order please contact us at or whatsapp  us at 012-9280896

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at  with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysian Ringgit Only

Q. How long does the delivery usually takes?
Delivery usually will takes about 3  to 5 days

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to for us to clear your doubts.